Automations
Automatically reply to comments, messages and story replies on Instagram and Facebook.
- How automations workWhat an automation is, what triggers it and what your customer receives, explained with a real example.
- Create your first automationStep by step: someone comments a word on your post and gets your link, your booking page or your coupon by DM.
- Automation templates15 ready-made automations to sell, book appointments, get leads and help customers. Pick one, adjust your details and activate it.
- Keywords: how to choose themHow SocialMaker recognizes keywords, when to use more than one, and when to reply to any comment.
- Send links, files, coupons and voice notesEverything you can deliver by DM: trackable links, up to 10 files, cards with buttons, coupons and voice notes recorded on the spot.
- Reply buttons: a different reply for each optionOptions the person taps instead of typing, each one with its own reply. Great for menus, prices and frequently asked questions.
- Appointments, services and products by DMSend your booking page, a carousel with your services, or your products right inside the chat, and see how many bookings each automation brings in.
- Ask people to follow you before deliveringHow to gain followers with every automation, and why Instagram requires delivering anyway to people who don't follow you.
- Reply to DMs, story replies, mentions and MessengerThe other triggers: words sent by direct message, replies to your stories, mentions, and messages to your Facebook page.
- Automatic follow-upsUp to three more messages, within 24 hours, for anyone who didn't reply or tap your link. They stop on their own.
- See your automation resultsWhat Active, Sent, Clicks and Bookings mean, and how to read the results for each automation.
- Meta's rules you should knowThe 24-hour window, who you're allowed to message, and why some messages don't get sent.
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